![]() ![]() ![]() If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. Products that do not meet these criteria will not be considered for return. The product was purchased in the last 30 daysThe product is in its original packagingThe product isn’t used or damaged. To be eligible for a non-defect return, please make sure that: We recommend that you send any returns via recorded mail, as we cannot be held responsible for items that go missing in transit. Should you wish to cancel for any other reason than mentioned above, you must send the goods back to us to our contact address at your own cost. Should you wish to return your goods, you have 7 days from the day of delivery to inform us and a further 7 days to do so. Where the return is due to defects or damage, an incomplete package or incorrect delivery, we will either replace or refund both the price you paid for your goods, as well as the postage incurred for the return. If you received a damaged product, please notify us immediately for assistance. In the first instance that you are not 100% happy with your order, we urge you to contact us immediately. ![]() International customers are also able to use a UK-based Freight Forwarder and take advantage of our UK shipping options. Orders over 2kg and up to 5kg will be sent via a courier at a flat rate of £35 Orders up to 2kg will be sent via Royal Mail Tracked International at a flat rate of £25 We currently ship to the United States and Canada up to 5kg. Gift Vouchers are emailed directly, within 24 hours of purchase. We do not start making orders until they are fully paid. If you are waiting on a custom order, you will be informed of an approximate turnaround time at the time of purchasing. Tracking numbers are fulfilled by the carrier and are automatically updated. We choose the best service to suit each parcel and it's destination. We use Royal Mail Tracked and RM48 for Large Letter items, as well various tracked courier services, including APC, DPD, Hermes and DHL. You will receive a dispatch email as soon as your order leaves us. We aim to ship all direct orders within 1-2 working days. ![]()
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